Privacy Notice and Policy

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At Music Innovations Limited (t/a Surrey Music) (“Surrey Music”) we recognise the importance of protecting your privacy, in line with our legal responsibilities. This notice is to advise you how we use any personal information you share with us, via our website. This notice also covers use of your personal information when you purchase, or are a recipient of services purchased, through Surrey Music’s box office. Your continued use of this site signifies your assent to this Privacy Notice and Policy.

Who we are

Music Innovations Limited (t/a Surrey Music) is the legal company that operates our two choirs known as Elmbridge Choir and Elmbridge Ladies Choir, offering services to customers and paid-up members through this website and through our private members-only website.

Personal information we collect

We collect your personal information when you enter your details on forms on our website, when you contact us (in writing, by post, email, or posts and messages via the social media platforms that we officially support or endorse, or by phone). We also collect your personal information when you use (or are a recipient) of our services purchased online or through Surrey Music box-office, at concerts or at rehearsals.

When you complete any ‘contact us’, ‘Join Us”, “Subscribe Now (By Invitation Only)” or “Become a Friend” form online

When you contact us via this website, by completing an enquiry or ‘contact us’ form, ‘Join Us’, “Subscribe Now (By Invitation Only)” or ‘Become a Friend’, we may need to use your personal details to deal with your query or registration request. The details may include your name, address, landline telephone/mobile number, and/or email and IP address.

In the case of an enquiry on behalf of a company we may collect your company’s name, your position in the company; the company’s address, company’s email address and telephone number.

How long we keep your personal information

We use your personal information only to send you the information you have requested from our company. Unless your enquiry results in the purchase of a service or product, a registered membership to one of our choirs, or you have selected to receive news and promotional marketing which may be of interest to you, your personal details will be deleted from our systems 12 months after the conclusion of your enquiry.

Purchases of services or products and registration of membership to our choirs

When you purchase a service via this website, or through the Surrey Music box office or at our concerts or rehearsals in the UK, we will use the data supplied to fulfil your order or process your membership.

Where this involves the provision of an ongoing service (for example, membership of a choir) we will hold your details securely for the duration of the paid-up registration.

Your personal details will be deleted from our systems 36 months after the conclusion of the service or product purchased.

Why we collect your personal information

We collect your personal information to:

  • provide you with products, services and membership benefits that you may request from us or the Surrey Music box office
  • check your identity to protect security and prevent fraud, when you use our services
  • improve and develop our services
  • meet our legal obligations

Storing your bank and payment card details

We do not hold any bank payment card details, these are processed and held securely by our nominated payment partner, PayPal.

Who we share your personal information with - third parties

Your personal information is only used by Surrey Music for the purpose(s) detailed above.

We never share your personal information with anyone else, unless you have specifically asked us to share, for example when you purchase tickets for a concert via this website and you specifically ask to be added to a third-party’s mailing list during the checkout process

We will share your personal information with authorities, (including the police, law enforcement agencies, credit reference and fraud prevention agencies and select other bodies), for:

  • prevention and detection of crime
  • the prevention of fraud against Music Innovations Limited, third parties, members or customers,
  • to prevent money laundering
  • for identity verification
  • for the purpose of legal proceedings

We do not sell your personal information to any other third party, for any reason whatsoever. We do not use automated call services and we do not record telephone calls for training, or other purposes.

In cases where your personal information has been passed to a third party as part of your request during the provision of a product or service purchased, you may need to contact the third party directly in relation to their continued use of your personal information.

How we keep your personal information secure

Surrey Music is committed to keeping your personal information secure. All personal information collected via our website is stored on a secure server to protect it from being accessed or used inappropriately.

How we keep your personal information accurate

Music Innovations Limited (t/a Surrey Music) will ensure that your personal information is kept accurate and up to date as far as is reasonably possible. We encourage you to advise of any changes to your information by updating your My Account details or your Membership Details section on this website.

Where you have opted-in to receive news, periodic concert information, or promotional email marketing, we will use only relevant personal information to contact you.

How to access your personal information

You can access your personal information at any time by registering and logging into your My Account area on our website. You can update your details and your preferences to receive marketing, concert and promotional email communications from Music Innovations Limited (t/a Surrey Music). Registered paid-up members, as a condition of membership, cannot opt out of official Surrey Music notifications of an operational nature but can opt out of general news and notifications.

News, concert offers and promotional email marketing

Where you have selected to receive news, periodic offers, or promotional email marketing, by ticking the appropriate box on our web forms, or in your My Account area on this website, we will use only relevant personal information to contact you.

We may communicate with you by email, post, phone, SMS text message and social media posts and messaging where you have provided consent at the time we collect your personal information.

Registered members of Surrey Music cannot opt out of official operational and membership communications and this is a condition of membership.

Updating your preferences

You can change your personal information and marketing preferences at any time through your My Account area on our website. However, our use of your personal information will not be affected by the opt-ins or opt-outs you select, if you have provided information to Surrey Music at a concert or through other means,

If you do not wish to receive information by email from Music Innovations Limited (t/a Surrey Music) or its franchisees, please use the unsubscribe feature on any promotional email received, email usquoting, 'please unsubscribe me' in the subject line, or use our ‘contact us’ form to request that your details are removed from our database. In this case, we will only retain your personal information, where our legal or regulatory obligations require us to do so.

Requesting a copy of your personal information

If you have registered on our website, you can log-in to view online all the personal information Surrey Music holds about you.

Where we collect your personal information from

Music Innovations Limited (t/a Surrey Music) collects your personal information:

  • directly from you when you complete a form on our website, register with us and/or select the option to receive news, information and promotional marketing from us
  • from Surrey Music concert events or when you purchase a ticket at one of our rehearsals
  • from third parties when we undertake a payment authorisation or when undertaking an identity check
  • when you purchase a product or service which we provide together with a third party business and the information is collected by the third party business

Transferring personal information outside of the UK

Music Innovations Limited (t/a Surrey Music) will never pass your information to anyone or any organisation located outside the UK unless there is clear legitimate reason for that and if we have your express permission to do so.

Data Controller

The data controller responsible for our website is Music Innovations Limited.

Links to third party websites

Our website, emails and social media pages may contain links to websites operated by third parties. Surrey Music is not responsible for privacy notices, policies, services offered, or other site content displayed on third party websites.

Changes to our Privacy Notice and Policy

We review our privacy notice and policy regularly and will display the current version on this webpage. Last updated May 2018.

Cookies Policy

Please see our Cookies Policy

How to contact us

If you have any questions about how Surrey Music is using your personal information, please contact us.

Music Innovations Limited (t/a Surrey Music)
Registered in England number 06300999
10 Mayfield Avenue,
Peacehaven,
BN10 8PB
Telephone: +44 (0) 300 121 1122

Write us an email

Last updated: 9th May 2018

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